There are no Open Network Issues Currently
Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2022-11-18 19:20 - 2022-11-18 19:26
  • Last Updated 2022-11-18 19:26

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - The evening of Friday September 2nd we are planning to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com and plesk1.siteocity.com, so these systems will be unavailable while the system reboots.

 

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2022-11-18 19:15 - 2022-11-18 19:18
  • Last Updated 2022-11-18 19:19

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On the evening of Friday, November 18th, we are planning to reboot node2.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com, so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2022-11-18 19:00 - 2022-11-18 19:06
  • Last Updated 2022-11-18 19:06

Completed - This system is now back online.

Update -
 We've rebooted this system, it should be back online shortly.

Scheduled - On the evening of Friday, November 18th, we're planning to reboot node1.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CDT. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com, so these systems will be unavailable while the system reboots.

 

Kernel Update :: internal.siteocity.com (Billing System) (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2022-11-14 19:10 - 2022-11-14 19:14
  • Last Updated 2022-11-14 19:09

Scheduled - This evening, we plan to reboot internal.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST Monday. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2022-11-14 19:05 - 2022-11-14 19:10
  • Last Updated 2022-11-14 19:06

Scheduled - This evening, we're planning to reboot ns2.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST Tuesday evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2022-11-14 19:00 - 2022-11-14 19:05
  • Last Updated 2022-11-14 19:03

Scheduled - This evening, we plan to reboot web6.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2022-11-11 19:05 - 2022-11-11 19:11
  • Last Updated 2022-11-11 19:27

Scheduled - This evening we're planning to reboot web5.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2022-11-11 19:20 - 2022-11-11 19:23
  • Last Updated 2022-11-11 19:22

Update - We've rebooted this system; it should be back online shortly.

Scheduled - This evening, we plan to reboot web4.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Completed - This system is now back online.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2022-11-11 19:15 - 2022-11-11 19:20
  • Last Updated 2022-11-11 19:19

Scheduled - This evening, we plan to reboot ns1.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web3.siteocity.com (Resolved) Medium

Affecting Server - web3.siteocity.com

  • 2022-11-11 19:00 - 2022-11-11 19:04
  • Last Updated 2022-11-11 19:05

Scheduled - This evening, we plan to reboot web3.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2022-11-07 19:00 - 2022-11-07 19:05
  • Last Updated 2022-11-07 19:04

Scheduled - This evening, we plan to reboot web6.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2022-11-04 19:00 - 2022-11-04 19:02
  • Last Updated 2022-11-04 19:03

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Friday we're planning to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST Friday evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com and plesk1.siteocity.com, so these systems will be unavailable while the system reboots.

 

Kernel Update :: internal.siteocity.com (Billing System) (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2022-10-31 19:35 - 2022-10-31 19:42
  • Last Updated 2022-10-31 19:40

Scheduled - This evening, we plan to reboot internal.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST Monday. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2022-10-31 19:25 - 2022-10-31 19:38
  • Last Updated 2022-10-31 19:36

Scheduled - This evening, we plan to reboot ns1.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: web7.siteocity.com (Resolved) Medium

Affecting Server - web7.siteocity.com

  • 2022-10-31 19:27 - 2022-10-31 19:34
  • Last Updated 2022-10-31 19:32

Scheduled - This evening, we plan to reboot web7.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2022-10-31 19:22 - 2022-10-31 19:26
  • Last Updated 2022-10-31 19:25

Scheduled - This evening, we plan to reboot web6.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2022-10-31 19:10 - 2022-10-31 19:21
  • Last Updated 2022-10-31 19:21

Scheduled - This evening, we plan to reboot web5.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2022-10-31 19:05 - 2022-10-31 19:10
  • Last Updated 2022-10-31 19:10

Scheduled - This evening, we plan to reboot web4.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web3.siteocity.com (Resolved) Medium

Affecting Server - web3.siteocity.com

  • 2022-10-31 19:00 - 2022-10-31 19:04
  • Last Updated 2022-10-31 19:04

Scheduled - This evening, we're planning to reboot web3.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, and it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web8.siteocity.com (Resolved) Medium

Affecting Server - web8.siteocity.com

  • 2022-10-25 19:00 - 2022-10-25 19:04
  • Last Updated 2022-10-25 19:05

Completed - This system is now back online.

Update - We've rebooted this system; it should be back online shortly.

Scheduled - On the evening of 10/25 we're planning to reboot web8.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST on 10/25. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: solusio-node1.dal.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2022-09-26 19:00 - 2022-09-26 19:03
  • Last Updated 2022-09-26 19:03

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we plan to reboot solusio-node1.dal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST. We'll continue to provide updates here as the maintenance progresses. VMs on this system will be unavailable while the main node reboots.

Kernel Update :: internal.siteocity.com (Billing System) (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2022-09-19 19:35 - 2022-09-19 19:40
  • Last Updated 2022-09-19 19:39

Scheduled - This evening, we're planning to reboot internal.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST Monday. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2022-09-19 19:25 - 2022-09-19 19:30
  • Last Updated 2022-09-19 19:28

Scheduled - This evening, we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2022-09-19 19:20 - 2022-09-19 19:25
  • Last Updated 2022-09-19 19:23

Scheduled - This evening we're planning to reboot web6.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2022-09-19 19:10 - 2022-09-19 19:18
  • Last Updated 2022-09-19 19:18

Scheduled - This evening we're planning to reboot web5.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2022-09-19 19:05 - 2022-09-19 19:10
  • Last Updated 2022-09-19 19:10

Scheduled - This evening we're planning to reboot web4.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: web3.siteocity.com (Resolved) Medium

Affecting Server - web3.siteocity.com

  • 2022-09-19 19:00 - 2022-09-19 19:05
  • Last Updated 2022-09-19 19:05

Scheduled - This evening we're planning to reboot web3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: web7.siteocity.com (Resolved) Medium

Affecting Server - web7.siteocity.com

  • 2022-09-12 19:05 - 2022-09-12 19:09
  • Last Updated 2022-09-12 19:09

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web7.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2022-09-12 19:00 - 2022-09-12 19:03
  • Last Updated 2022-09-12 19:03

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: solusio-node1.dal.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2022-09-02 19:30 - 2022-09-02 19:33
  • Last Updated 2022-09-02 19:33

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - The evening of Friday September 2nd we plan to reboot solusio-node1.dal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST. We'll continue to provide updates here as the maintenance progresses. VMs on this system will be unavailable while the main node reboots.

Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2022-09-02 19:20 - 2022-09-02 19:23
  • Last Updated 2022-09-02 19:23

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - The evening of Friday September 2nd we are planning to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com and plesk1.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2022-09-02 19:10 - 2022-09-02 19:16
  • Last Updated 2022-09-02 19:15

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - The evening of Friday September 2nd we are planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

 

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2022-09-02 19:00 - 2022-09-02 19:04
  • Last Updated 2022-09-02 19:04

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - The evening of Friday September 2nd we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

 

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2022-08-22 19:10 - 2022-08-22 19:11
  • Last Updated 2022-08-22 19:12

Scheduled - Today we plan to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2022-08-22 19:05 - 2022-08-22 19:06
  • Last Updated 2022-08-22 19:06

Completed - This system is now back online.

Update - We've rebooted this system; it should be back online shortly.

Scheduled - Tuesday evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST Tuesday evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web8.siteocity.com (Resolved) Medium

Affecting Server - web8.siteocity.com

  • 2022-08-22 19:00 - 2022-08-22 19:01
  • Last Updated 2022-08-22 19:01

Completed - This system is now back online.

Update - We've rebooted this system; it should be back online shortly.

Scheduled - This evening we're planning to reboot web8.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web7.siteocity.com (Resolved) Medium

Affecting Server - web7.siteocity.com

  • 2022-08-15 19:00 - 2022-08-15 19:04
  • Last Updated 2022-08-15 19:04

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening, we're planning to reboot web7.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

 

 

Kernel Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2022-08-08 19:20 - 2022-08-08 19:27
  • Last Updated 2022-08-08 19:28

Scheduled - This evening, we plan to reboot web5.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2022-08-08 19:15 - 2022-08-08 19:20
  • Last Updated 2022-08-08 19:15

Scheduled - This evening, we're planning to reboot web4.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

 

 

Kernel Update :: web3.siteocity.com (Resolved) Medium

Affecting Server - web3.siteocity.com

  • 2022-08-08 19:10 - 2022-08-08 19:15
  • Last Updated 2022-08-08 19:11

Scheduled - This evening, we plan to reboot web3.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2022-08-08 19:05 - 2022-08-08 19:10
  • Last Updated 2022-08-08 19:08

Scheduled - This evening, we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2022-08-08 19:05 - 2020-08-08 19:05
  • Last Updated 2022-08-08 19:05

Scheduled - This evening, we plan to reboot web6.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: internal.siteocity.com (Billing System) (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2022-08-08 19:00 - 2022-08-08 19:05
  • Last Updated 2022-08-08 19:04

Scheduled - This evening, we're planning to reboot internal.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST Monday. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: internal.siteocity.com (Billing System) (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2022-08-08 19:00 - 2022-08-08 09:22
  • Last Updated 2022-08-08 09:17

Scheduled - This evening, we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2022-07-29 19:00 - 2022-07-29 19:03
  • Last Updated 2022-07-29 19:03

Completed - This is now completed. 

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Friday we're planning to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST Friday evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com and plesk1.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2022-05-09 19:00 - 2022-05-09 19:09
  • Last Updated 2022-07-29 19:00

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we plann to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com and plesk1.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2022-07-18 19:00 - 2022-07-18 19:15
  • Last Updated 2022-07-18 19:13

Scheduled - This evening, we're planning to reboot web6.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system; it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2022-07-18 19:10 - 2022-07-18 19:10
  • Last Updated 2022-07-18 19:10

Scheduled - This evening, we're planning to reboot web4.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: web3.siteocity.com (Resolved) Medium

Affecting Server - web3.siteocity.com

  • 2022-07-18 19:05 - 2022-07-18 19:05
  • Last Updated 2022-07-18 19:05

Scheduled - This evening, we're planning to reboot web3.siteocity.com to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

 

Kernel Update :: internal.siteocity.com (Billing System) (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2022-07-14 19:10 - 2022-07-14 19:12
  • Last Updated 2022-07-14 19:12

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening, we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2022-07-14 19:00 - 2022-07-14 19:03
  • Last Updated 2022-07-14 19:06

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening, we're planning to reboot web5.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2022-07-14 19:05 - 2022-07-14 19:06
  • Last Updated 2022-07-14 19:06

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening, we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web8.siteocity.com (Resolved) Medium

Affecting Server - web8.siteocity.com

  • 2022-07-11 19:00 - 2022-07-11 19:05
  • Last Updated 2022-07-11 19:03

Completed - Server is back up.

 

This is in progress now.

Scheduled - This evening we're planning to reboot web8.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: internal.siteocity.com (Billing System) (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2022-07-05 19:40 - 2022-07-05 19:41
  • Last Updated 2022-07-05 19:43

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Tuesday evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:40 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2022-07-05 19:35 - 2022-07-05 19:36
  • Last Updated 2022-07-05 19:35

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On Tuesday we plan to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2022-07-05 19:30 - 2022-07-05 19:31
  • Last Updated 2022-07-05 19:31

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Tuesday evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST Tuesday evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2022-07-05 19:25 - 2022-07-05 19:27
  • Last Updated 2022-07-05 19:26

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Tuesday evening we're planning to reboot web6.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST Tuesday evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2022-07-05 19:20 - 2022-07-05 19:22
  • Last Updated 2022-07-05 19:22

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Tuesday evening we're planning to reboot web5.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST Tuesday evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2022-07-05 19:15 - 2022-07-05 19:17
  • Last Updated 2022-07-05 19:16

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Tuesday evening we're planning to reboot web4.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST Tuesday evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web3.siteocity.com (Resolved) Medium

Affecting Server - web3.siteocity.com

  • 2022-07-05 19:10 - 2022-07-05 19:12
  • Last Updated 2022-07-05 19:11

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Tuesday evening we're planning to reboot web3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST Tuedsay evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2022-07-05 19:05 - 2022-07-05 19:09
  • Last Updated 2022-07-05 19:09

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Tuesday evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST Tuesday evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2022-07-05 19:00 - 2022-07-05 19:01
  • Last Updated 2022-07-05 19:01

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Tuesday evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST Tuesday evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: solusio-node1.dal.siteocity.com (Resolved) Medium

Affecting System - solusio-node1.dal.siteocity.com

  • 2022-07-01 19:30 - 2022-07-01 19:39
  • Last Updated 2022-07-01 19:40

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Friday we plan to reboot solusio-node1.dal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST Friday evening. We'll continue to provide updates here as the maintenance progresses. VMs on this system will be unavailable while the main node reboots.

Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2022-07-01 19:20 - 2022-07-01 19:30
  • Last Updated 2022-07-01 19:29

Completed - This is now completed. 

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Friday evening we're planning to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST Friday evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com and plesk1.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2022-07-01 19:10 - 2022-07-01 19:20
  • Last Updated 2022-07-01 19:21

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This Friday evening we are planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST Friday evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2022-07-01 19:00 - 2022-07-01 09:06
  • Last Updated 2022-07-01 19:06

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - Friday evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST Friday evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: internal.siteocity.com (Billing System) (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2022-06-29 19:00 - 2022-06-29 19:02
  • Last Updated 2022-06-29 19:02

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: web7.siteocity.com (Resolved) Medium

Affecting Server - web7.siteocity.com

  • 2022-06-20 19:00 - 2022-06-20 19:03
  • Last Updated 2022-06-20 19:03

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web7.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

 

Kernel Update :: web7.siteocity.com (Resolved) Medium

Affecting Server - web7.siteocity.com

  • 2022-06-13 19:00 - 2022-06-13 19:05
  • Last Updated 2022-06-13 19:04

Scheduled - This evening we're planning to reboot web7.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

Server unresponsive (Resolved) Critical

Affecting Server - web2.siteocity.com

  • 2022-06-09 11:43 - 2022-06-09 14:15
  • Last Updated 2022-06-09 14:40

We're investigating an issue with web2.siteocity.com.  Please stand by.


We believe we have identified the issue and are working on getting this addressed. 

This issue should now be resolved.

 

Kernel Update :: web2.siteocity.com (Resolved) Medium

Affecting Server - web2.siteocity.com

  • 2022-06-06 19:00 - 2022-06-06 19:08
  • Last Updated 2022-06-06 19:08

Scheduled - This evening we're planning to reboot web2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Update - We've rebooted this system, it should be back online shortly.

Completed - This system is now back online.

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2022-03-14 19:35 - 2022-03-14 19:38
  • Last Updated 2022-05-23 20:04

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web6.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2022-05-23 20:00 - 2022-05-23 20:01
  • Last Updated 2022-05-23 20:01

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:40 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2022-05-23 19:58 - 2022-05-23 19:59
  • Last Updated 2022-05-23 19:59

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:45 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web8.siteocity.com (Resolved) Medium

Affecting Server - web8.siteocity.com

  • 2022-05-23 19:56 - 2022-05-23 19:57
  • Last Updated 2022-05-23 19:57

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web8.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web7.siteocity.com (Resolved) Medium

Affecting Server - web7.siteocity.com

  • 2022-05-23 19:50 - 2022-05-23 19:55
  • Last Updated 2022-05-23 19:55

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web7.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2022-05-23 19:47 - 2022-05-23 19:49
  • Last Updated 2022-05-23 19:50

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web6.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2022-05-23 19:36 - 2022-05-23 19:45
  • Last Updated 2022-05-23 19:46

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web5.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2022-05-23 19:33 - 2022-05-23 19:36
  • Last Updated 2022-05-23 19:36

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web4.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web3.siteocity.com (Resolved) Medium

Affecting Server - web3.siteocity.com

  • 2022-05-23 19:12 - 2022-05-23 19:29
  • Last Updated 2022-05-23 19:30

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web2.siteocity.com (Resolved) Medium

Affecting Server - web2.siteocity.com

  • 2022-05-23 19:07 - 2022-05-23 19:11
  • Last Updated 2022-05-23 19:12

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

 

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2022-05-23 19:00 - 2022-05-23 19:07
  • Last Updated 2022-05-23 19:07

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

 

Kernel Update :: solusio-node1.dal.siteocity.com (Resolved) Medium

Affecting System - solusio-node1.dal.siteocity.com

  • 2022-05-23 19:50 - 2022-05-23 11:08
  • Last Updated 2022-05-23 11:01

Scheduled - This evening we plan to reboot solusio-node1.dal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:50 CST this evening. We'll continue to provide updates here as the maintenance progresses. VMs on this system will be unavailable while the main node reboots.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2022-05-18 19:00 - 2022-05-18 19:04
  • Last Updated 2022-05-19 08:00

Completed - This system is now back online.

Update -
 We've rebooted this system, it should be back online shortly.

This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

 

Kernel Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2022-05-09 19:20 - 2022-05-09 19:29
  • Last Updated 2022-05-09 19:29

2022-05-09 19:25

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web5.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2022-05-09 19:25 - 2022-05-09 19:29
  • Last Updated 2022-05-09 19:29

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: solusio-node1.dal.siteocity.com (Resolved) Medium

Affecting System - solusio-node1.dal.siteocity.com

  • 2022-05-09 19:10 - 2022-05-09 19:16
  • Last Updated 2022-05-09 19:16

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we plan to reboot solusio-node1.dal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. VMs on this system will be unavailable while the main node reboots.

Outage :: web2.siteocity.com & web3.siteocity.com (Resolved) Critical

Affecting Server - node1.siteocity.com

  • 2022-04-14 21:17 - 2022-04-15 18:38
  • Last Updated 2022-04-15 18:38

Completed: At this time both web2.siteocity.com and web3.siteocity.com are back online. If you're experiencing any issues please contact our support team!

Update: At this point web3.siteocity.com should be back online and working as normal. We're continuing to restore accounts on web2.siteocity.com.

Update: We are continuing to restore accounts on both systems. We expect this to take 4-6 more hours. We apologize for the extended downtime and appreciate your patience while we get these systems back up and running.

Update: We're presently working on restoring account data from our backups. Please note our backups are from April 14, 2022 between 02:00 CST and 09:00 CST. We do expect this step to take several hours due to the amount of data that needs to be restored, however we'll continue to provide updates on the progress here.

Update: Unfortunately it appears the server logical volume images or disk were corrupted. We are currently reloading the servers and restoring data.

Investigating: We are currently investigating issues with web2.siteocity.com and web3.siteocity.com. At this time both appear to be completely offline due to an issue on the host node. We're working to find the root cause of this problem so we can resolve it. We appreciate your patience and understanding.

Kernel Update :: web8.siteocity.com (Resolved) Medium

Affecting Server - web8.siteocity.com

  • 2022-04-14 19:30 - 2022-04-14 19:33
  • Last Updated 2022-04-14 19:33

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On April 14, 2022 we plan to reboot web8.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2022-04-14 19:25 - 2022-04-14 19:29
  • Last Updated 2022-04-14 19:29

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On April 14, 2022 we plan to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2022-04-14 19:20 - 2022-04-14 19:23
  • Last Updated 2022-04-14 19:23

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On April 14, 2022 we plan to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2022-04-14 19:10 - 2022-04-14 19:17
  • Last Updated 2022-04-14 19:17

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On April 14, 2022 we plan to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2022-04-14 19:00 - 2022-04-14 19:07
  • Last Updated 2022-04-14 19:07

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On April 14, 2022 we plan to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2022-03-30 19:00 - 2022-03-31 17:46
  • Last Updated 2022-03-31 17:46

Completed: At this time we're marking this issue as resolved. Please contact our support team if you're seeing further any issues!

Update: At this time the server and its service are all back online. We're continuing to monitor the system for any further issues.

Update: Account data restoration has been completed at this time. We're continuing to review the system to ensure everything is working properly at this time.

Update: Account data is continuing to be restored at this time.

Update: We are currently restoring account data from our backup system.

Update: We are extending this maintenance another 4 hours. For a reason we're unable to determine at this time, the servers logical disk was corrupted even before we could take a snapshot. We've worked to determine why this happened, but even with the assistance of our software vendor have been unable to do so. At this time, we'll be reloading the server with AlmaLinux 8 and restoring the backups which were made this morning at 02:00 CST. This may mean some data is missing. If you have your own backup which was made after ours and would like it restored, please don't hesitate to reach out. We will continue to provide updates here.

Update: We have brought this server offline to begin the snapshot process.

Scheduled - On March 30, 2022 starting at 19:00 CST we will be performing an operating system update to web4.siteocity.com. We expect this to take between 4 and 6 hours, however should that change we will provide updates accordingly. We will be moving this system to AlmaLinux 8 which is very similar and will provide us with continued support from the vendor. This change will have no affect to your websites, email, databases, etc...

During this time the system and all services will unavailable. We will ensure to work as efficiently as possible to get everything back online as soon as possible!

Software Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2022-03-25 19:00 - 2022-03-25 21:17
  • Last Updated 2022-03-25 21:17

Completed - This has been completed and the system is now back online. Please contact our support team if you're seeing any issues!

Update: This upgrade has been completed. We're reviewing the system to ensure everything continues to run smoothly.

Update: We have brought this server offline to begin the upgrade process.

Update: We will starting this scheduled work shortly.

Scheduled - On March 25, 2022 starting at 19:00 CST we will be performing an operating system update to internal.siteocity.com. We expect this to take between 4 and 6 hours, however should that change we will provide updates accordingly. We will be moving this system to AlmaLinux 8 which is very similar to the current operating system and will provide us with continued support from the vendor. This change will have no affect to your websites, email, databases, etc...

During this time you will be unable to access the client area, view support tickets, make new orders, payments, upgrades/downgrades, etc...We will ensure to work as efficiently as possible to get everything back online as soon as possible!

Kernel Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2022-03-14 19:30 - 2022-03-14 19:47
  • Last Updated 2022-03-14 19:47

Resolved - We were able to quickly determine the root cause of the network connectivity issue and fix it. The system is now back online.

Investigating - We are currently investigating an issue which is preventing this system from connecting to the network.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web7.siteocity.com (Resolved) Medium

Affecting Server - web7.siteocity.com

  • 2022-03-14 19:40 - 2022-03-14 19:44
  • Last Updated 2022-03-14 19:44

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web7.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:40 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2022-03-14 19:25 - 2022-03-14 19:28
  • Last Updated 2022-03-14 19:28

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2022-03-14 19:20 - 2022-03-14 19:22
  • Last Updated 2022-03-14 19:22

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2022-03-14 19:10 - 2022-03-14 19:15
  • Last Updated 2022-03-14 19:14

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2022-03-14 19:00 - 2022-03-14 19:03
  • Last Updated 2022-03-14 19:03

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com and plesk1.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2022-03-11 19:00 - 2022-03-11 20:17
  • Last Updated 2022-03-11 20:17

Completed - This has been completed and the system is now back online. Please contact our support team if you're seeing any issues!

Update: We have brought this server offline to begin the snapshot process.

Update: We will starting this scheduled work shortly.

Scheduled - On March 11, 2022 starting at 19:00 CST we will be performing an operating system update to ns1.siteocity.com. We expect this to take between 4 and 6 hours, however should that change we will provide updates accordingly. We will be moving this system to AlmaLinux 8 which is very similar to the current operating system and will provide us with continued support from the vendor. This change will have no affect to your websites, email, databases, etc...

During this time you may notice that DNS resolution is slightly slower than normal. We will ensure to work as efficiently as possible to get everything back online as soon as possible!

Kernel Update :: web8.siteocity.com (Resolved) Medium

Affecting Server - web8.siteocity.com

  • 2022-03-07 19:00 - 2022-03-07 19:02
  • Last Updated 2022-03-07 19:02

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web8.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2022-03-02 19:10 - 2022-03-02 19:26
  • Last Updated 2022-03-02 19:26

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On March 2, 2022 we plan to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2022-03-02 19:00 - 2022-03-02 19:16
  • Last Updated 2022-03-02 19:16

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On March 2, 2022 we plan to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Billing Software Update (Resolved) Medium

Affecting Other - https://support.siteocity.com

  • 2022-02-09 19:00 - 2022-02-09 19:45
  • Last Updated 2022-02-09 19:45

Completed: This has been completed. Please let us know if you're having any issues in our billing and client area.

Update: The update has been completed. We're now reviewing the system to ensure everything went smoothly.

Update: We are now beginning this update.

Update: We will be starting this update shortly.

Scheduled: Tomorrow evening at 19:00 CST (February 9, 2022) we will be updating our billing platform software to the latest version. We expect this to take no more than 30 minutes. During this time the billing/client area will be unavailable. Your websites, email, etc will continue to function as normal. We'll update this post with new information as we progress through the update.

Software Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2022-02-02 09:00 - 2022-02-02 20:45
  • Last Updated 2022-02-02 20:45

Completed - This has been completed and the system is now back online. Please contact our support team if you're seeing any issues!

Update: We are bringing this server offline to perform a fresh snapshot and to upgrade the operating system.

Update: Our new snapshot process takes significantly less time so we are bringing this server back online until 17:00 CST. At that time we will be taking it offline again in order to take a new fresh snapshot and to perform the upgrade. We will update this again around 17:00 CST.

Update: We have brought this server offline to begin the snapshot process.

Scheduled - On February 2, 2022 starting at 09:00 CST we will be performing an operating system update to web5.siteocity.com. We expect this to take between 8 and 12 hours, however should that change we will provide updates accordingly. We will be moving this system to AlmaLinux 8 which is very similar and will provide us with continued support from the vendor. This change will have no affect to your websites, email, databases, etc...

During this time the system and all services will unavailable. We will ensure to work as efficiently as possible to get everything back online as soon as possible!

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2022-01-24 19:30 - 2022-01-24 21:52
  • Last Updated 2022-01-24 21:51

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2022-01-24 19:20 - 2022-01-24 19:26
  • Last Updated 2022-01-24 19:26

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com and plesk1.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2022-01-24 19:10 - 2022-01-24 19:16
  • Last Updated 2022-01-24 19:16

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2022-01-24 19:00 - 2022-01-24 19:09
  • Last Updated 2022-01-24 19:09

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: web3.siteocity.com (Resolved) Medium

Affecting Server - web3.siteocity.com

  • 2022-01-19 15:00 - 2022-01-19 21:07
  • Last Updated 2022-01-19 21:08

Completed - This has been completed and the system is now back online. Please contact our support team if you're seeing any issues!

Update - We have begun creating a snapshot of the system. This should take a few hours to complete successfully.

Update - We will be bringing this system offline momentarily to begin a snapshot process. We will continue to provide any updates we have here.

Scheduled - On January 19, 2022 starting at 15:00 CST we will be performing an operating system update to web3.siteocity.com. We expect this to take between 6 and 8 hours, however should that change we will provide updates accordingly. We will be moving this system to AlmaLinux 8 which is very similar and will provide us with continued support from the vendor. This change will have no affect to your websites, email, databases, etc...

During this time the system and all services will unavailable. We will ensure to work as efficiently as possible to get everything back online as soon as possible!

Kernel Update :: web7.siteocity.com (Resolved) Medium

Affecting Server - web7.siteocity.com

  • 2021-12-28 19:15 - 2021-12-28 19:20
  • Last Updated 2021-12-29 19:20

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web7.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2021-12-28 19:10 - 2021-12-28 19:15
  • Last Updated 2021-12-29 19:15

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web6.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2021-12-28 19:00 - 2021-12-28 19:05
  • Last Updated 2021-12-29 19:05

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com and plesk1.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2021-12-07 19:45 - 2021-12-07 19:48
  • Last Updated 2021-12-07 19:48

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:45 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: web8.siteocity.com (Resolved) Medium

Affecting Server - web8.siteocity.com

  • 2021-12-07 19:40 - 2021-12-07 19:42
  • Last Updated 2021-12-07 19:42

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web8.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:40 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2021-12-07 19:35 - 2021-12-07 19:36
  • Last Updated 2021-12-07 19:36

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2021-12-07 19:30 - 2021-12-07 19:34
  • Last Updated 2021-12-07 19:34

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2021-12-07 19:25 - 2021-12-07 19:27
  • Last Updated 2021-12-07 19:27

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2021-12-07 19:20 - 2021-12-07 19:22
  • Last Updated 2021-12-07 19:22

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-12-07 19:10 - 2021-12-07 19:16
  • Last Updated 2021-12-07 19:16

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-12-07 19:00 - 2021-12-07 19:07
  • Last Updated 2021-12-07 19:07

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2021-11-22 19:15 - 2021-11-22 19:14
  • Last Updated 2021-11-22 19:24

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web6.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web2.siteocity.com (Resolved) Medium

Affecting Server - web2.siteocity.com

  • 2021-11-22 19:10 - 2021-11-22 19:23
  • Last Updated 2021-11-22 19:23

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2021-11-22 19:00 - 2021-11-22 19:09
  • Last Updated 2021-11-22 19:09

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com and plesk1.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node3.siteocity.com (Resolved) Medium

Affecting Server - node3.siteocity.com

  • 2021-11-15 19:00 - 2021-11-15 19:03
  • Last Updated 2021-11-15 19:03

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web8.siteocity.com so this system will be unavailable while the system reboots.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2021-11-08 19:00 - 2021-11-08 19:15
  • Last Updated 2021-11-08 19:15

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web8.siteocity.com (Resolved) Medium

Affecting Server - web8.siteocity.com

  • 2021-11-08 19:10 - 2021-11-08 19:13
  • Last Updated 2021-11-08 19:13

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web8.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2021-11-08 19:05 - 2021-11-08 19:13
  • Last Updated 2021-11-08 19:13

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web6.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Billing Software Update (Resolved) Medium

Affecting Other - https://support.siteocity.com

  • 2021-11-04 19:00 - 2021-11-04 19:56
  • Last Updated 2021-11-04 19:56

Completed: This has been completed. Please let us know if you're having any issues in our billing and client area.

Update: The update has been completed. We're now reviewing the system to ensure everything went smoothly.

Update: We are now beginning this update.

Update: We will be starting this update shortly.

Scheduled: This evening at 19:00 CST we will be updating our billing platform software to the latest version. We expect this to take no more than 30 minutes. During this time the billing/client area will be unavailable. Your websites, email, etc will continue to function as normal. We'll update this post with new information as we progress through the update.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2021-10-18 19:45 - 2021-10-18 19:47
  • Last Updated 2021-10-18 19:47

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:45 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-10-18 19:35 - 2021-10-18 19:40
  • Last Updated 2021-10-18 19:40

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-10-18 19:25 - 2021-10-18 19:31
  • Last Updated 2021-10-18 19:31

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2021-10-18 19:20 - 2021-10-18 19:21
  • Last Updated 2021-10-18 19:21

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2021-10-18 19:15 - 2021-10-18 19:17
  • Last Updated 2021-10-18 19:17

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2021-10-18 19:10 - 2021-10-18 19:11
  • Last Updated 2021-10-18 19:11

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2021-10-18 19:05 - 2021-10-18 19:08
  • Last Updated 2021-10-18 19:08

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2021-10-18 19:00 - 2021-10-18 19:06
  • Last Updated 2021-10-18 19:06

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2021-10-02 23:00 - 2021-10-02 23:27
  • Last Updated 2021-10-02 23:26

Completed - This has been completed and all services are now back online and responsive.

Update - We have begun the work on this system. We will continue to post any pertinent updates here.

Scheduled - On October 2, 2021 at 23:00 CST we will be performing an operating system update to web6.siteocity.com. We expect this to take between 4 and 6 hours, however should that change we will provide updates accordingly. We are performing this update as the current operating system, CentOS 8 we become unsupported on December 31, 2021. We will be moving this system to AlmaLinux 8 which is very similar and will provide us with continued support from the vendor well beyond the end of the current year. This change will have no affect to your websites, email, databases, etc...

During this time the system and all services will unavailable. We will ensure to work as efficiently as possible to get everything back online as soon as possible!

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2021-09-14 19:40 - 2021-09-14 19:41
  • Last Updated 2021-09-14 19:41

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:40 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2021-09-14 19:35 - 2021-09-14 19:37
  • Last Updated 2021-09-14 19:37

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2021-09-14 19:30 - 2021-09-14 19:32
  • Last Updated 2021-09-14 19:32

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2021-09-14 19:25 - 2021-09-14 19:28
  • Last Updated 2021-09-14 19:28

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2021-09-14 19:20 - 2021-09-14 19:22
  • Last Updated 2021-09-14 19:22

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-09-14 19:10 - 2021-09-14 19:13
  • Last Updated 2021-09-14 19:13

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-09-14 19:00 - 2021-09-14 19:03
  • Last Updated 2021-09-14 19:03

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2021-09-07 19:45 - 2021-09-07 22:12
  • Last Updated 2021-09-07 22:12

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:45 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-09-07 19:35 - 2021-09-07 22:11
  • Last Updated 2021-09-07 22:11

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-09-07 19:25 - 2021-09-07 22:08
  • Last Updated 2021-09-07 22:08

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2021-09-07 19:20 - 2021-09-07 22:05
  • Last Updated 2021-09-07 22:05

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2021-09-07 19:15 - 2021-09-07 22:04
  • Last Updated 2021-09-07 22:04

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2021-09-07 19:10 - 2021-09-07 22:02
  • Last Updated 2021-09-07 22:02

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2021-09-07 19:05 - 2021-09-07 22:00
  • Last Updated 2021-09-07 22:00

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2021-09-07 19:00 - 2021-09-07 21:59
  • Last Updated 2021-09-07 21:59

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Unresponsive Services :: web2.siteocity.com (Resolved) Critical

Affecting Server - web2.siteocity.com

  • 2021-08-27 08:48 - 2021-08-27 12:29
  • Last Updated 2021-08-27 12:30

Completed - We have seen no further issues on this system. As such we'll be closing out this issue. If you experience any further problems please do not hesitate to open a ticket with our support team.

Monitoring - We are seeing that service response times are returning to normal. We will continue to monitor the system to ensure everything has returned to normal.

Update - We are continuing to investigate the issues on this server.

Investigating - We are currently investigating services on web2.siteocity.com for slow or complete unresponsiveness. Affected services include but are not limited to FTP, email, web and database services. We will continue to update this issue as we gather more information. We appreciate your patience and understanding during this time.

Maintenance :: node2.siteocity.com (Resolved) High

Affecting Server - node2.siteocity.com

  • 2021-08-11 01:15 - 2021-08-11 09:46
  • Last Updated 2021-08-11 09:46

Complete - This has been completed and node2.siteocity.comweb4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com are now back online.

Update - Our data center is performing maintenance on node2.siteocity.com which hosts web4.siteocity.com, web5.siteocity.com, web6.siteocity.com and web7.siteocity.com. During this time they are moving our server from their old infrastructure to their new infrastructure. This maintenance moves our server into an environment with 10x more network capacity and full network redundancy. The upgraded redundancy also applies to the power infrastructure.

During this time the server will be taken offline while it is moved over to the newer infrastructure.

This maintenance is schedule to end at 2021-08-11 06:00 (UTC-0500).

Maintenance :: node1.siteocity.com (Resolved) High

Affecting Server - node1.siteocity.com

  • 2021-08-11 01:14 - 2021-08-11 09:45
  • Last Updated 2021-08-11 09:46

Complete - This has been completed and node1.siteocity.comweb2.siteocity.com and web3.siteocity.com are now back online.

Update - Our data center is performing maintenance on node1.siteocity.com which hosts web2.siteocity.com and web3.siteocity.com. During this time they are moving our server from their old infrastructure to their new infrastructure. This maintenance moves our server into an environment with 10x more network capacity and full network redundancy. The upgraded redundancy also applies to the power infrastructure.

During this time the server will be taken offline while it is moved over to the newer infrastructure.

This maintenance is schedule to end at 2021-08-11 06:00 (UTC-0500).

Maintenance :: web1.siteocity.com (Resolved) High

Affecting Server - web1.siteocity.com

  • 2021-08-10 03:00 - 2021-08-10 04:45
  • Last Updated 2021-08-10 08:32

Complete - This has been completed and web1.siteocity.com is now back online.

Update - Our data center is performing maintenance on web1.siteocity.com. During this time they are moving our server from their old infrastructure to their new infrastructure. This maintenance moves our server into an environment with 10x more network capacity and full network redundancy. The upgraded redundancy also applies to the power infrastructure.

During this time the server will be taken offline while it is moved over to the newer infrastructure.

This maintenance is schedule to end at 2021-08-10 06:00 (UTC-0500).

Billing Software Update (Resolved) Medium

Affecting Other - https://support.siteocity.com

  • 2021-07-29 19:00 - 2021-07-29 19:46
  • Last Updated 2021-07-29 19:46

Completed: This has been completed. Please let us know if you're having any issues in our billing and client area.

Update: We are now beginning this update.

Scheduled: This evening at 19:00 CST we will be updating our billing platform software to the latest version. We expect this to take no more than 30 minutes. During this time the billing/client area will be unavailable. Your websites, email, etc will continue to function as normal. We'll update this post with new information as we progress through the update.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2021-07-26 19:45 - 2021-07-26 19:49
  • Last Updated 2021-07-26 19:49

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:45 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2021-07-26 19:40 - 2021-07-26 19:41
  • Last Updated 2021-07-26 19:41

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:40 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2021-07-26 19:35 - 2021-07-26 19:39
  • Last Updated 2021-07-26 19:39

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2021-07-26 19:30 - 2021-07-26 19:32
  • Last Updated 2021-07-26 19:37

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2021-07-26 19:25 - 2021-07-26 19:31
  • Last Updated 2021-07-26 19:31

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-07-26 19:15 - 2021-07-26 19:27
  • Last Updated 2021-07-26 19:27

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-07-26 19:05 - 2021-07-26 19:18
  • Last Updated 2021-07-26 19:18

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2021-07-26 19:00 - 2021-07-26 19:03
  • Last Updated 2021-07-26 19:04

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2021-07-21 19:00 - 2021-07-21 19:19
  • Last Updated 2021-07-21 19:20

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2021-07-21 19:05 - 2021-07-21 19:17
  • Last Updated 2021-07-21 19:17

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web6.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2021-06-14 19:45 - 2021-06-14 19:48
  • Last Updated 2021-06-14 19:48

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:45 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2021-06-14 19:40 - 2021-06-14 19:41
  • Last Updated 2021-06-14 19:41

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:40 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2021-06-14 19:35 - 2021-06-14 19:36
  • Last Updated 2021-06-14 19:36

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2021-06-14 19:30 - 2021-06-14 19:31
  • Last Updated 2021-06-14 19:31

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2021-06-14 19:25 - 2021-06-14 19:27
  • Last Updated 2021-06-14 19:27

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2021-06-14 19:20 - 2021-06-14 19:26
  • Last Updated 2021-06-14 19:26

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-06-14 19:10 - 2021-06-14 19:13
  • Last Updated 2021-06-14 19:13

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-06-14 19:00 - 2021-06-14 19:05
  • Last Updated 2021-06-14 19:05

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2021-05-03 19:50 - 2021-05-03 19:52
  • Last Updated 2021-05-03 19:52

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:50 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2021-05-03 19:45 - 2021-05-03 19:47
  • Last Updated 2021-05-03 19:47

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:45 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2021-05-03 19:40 - 2021-05-03 19:43
  • Last Updated 2021-05-03 19:43

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:40 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2021-05-03 19:35 - 2021-05-03 19:37
  • Last Updated 2021-05-03 19:36

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2021-05-03 19:30 - 2021-05-03 19:32
  • Last Updated 2021-05-03 19:32

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-05-03 19:20 - 2021-05-03 19:23
  • Last Updated 2021-05-03 19:23

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-05-03 19:10 - 2021-05-03 19:16
  • Last Updated 2021-05-03 19:16

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2021-05-03 19:00 - 2021-05-03 19:07
  • Last Updated 2021-05-03 19:07

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2021-04-12 19:45 - 2021-04-12 19:47
  • Last Updated 2021-04-12 19:46

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:45 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2021-04-12 19:40 - 2021-04-12 19:42
  • Last Updated 2021-04-12 19:42

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:40 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2021-04-12 19:35 - 2021-04-12 19:37
  • Last Updated 2021-04-12 19:37

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2021-04-12 19:30 - 2021-04-12 19:32
  • Last Updated 2021-04-12 19:32

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2021-04-12 19:25 - 2021-04-12 19:27
  • Last Updated 2021-04-12 19:26

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2021-04-12 19:20 - 2021-04-12 19:24
  • Last Updated 2021-04-12 19:24

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-04-12 19:10 - 2021-04-12 19:13
  • Last Updated 2021-04-12 19:13

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-04-12 19:00 - 2021-04-12 19:03
  • Last Updated 2021-04-12 19:03

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: web7.siteocity.com (Resolved) Medium

Affecting Server - web7.siteocity.com

  • 2021-03-31 14:00 - 2021-03-31 14:10
  • Last Updated 2021-03-31 14:11

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This afternoon we are planning to reboot web7.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 14:00 CST this afternoon. We'll continue to provide updates here as the maintenance progresses.

Software Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-03-02 19:20 - 2021-03-02 19:24
  • Last Updated 2021-03-31 13:18

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize new software updates. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com, web5.siteocity.com, web6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-03-02 19:10 - 2021-03-02 19:20
  • Last Updated 2021-03-31 13:18

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize new software updates. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2021-03-02 19:00 - 2021-03-02 19:05
  • Last Updated 2021-03-31 13:18

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-03-22 19:10 - 2021-03-22 19:25
  • Last Updated 2021-03-22 19:25

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-03-22 19:00 - 2021-03-22 19:08
  • Last Updated 2021-03-22 19:08

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Billing Software Update :: internal.siteocity.com (Resolved) Critical

Affecting Server - internal.siteocity.com

  • 2021-03-01 19:00 - 2021-03-01 19:49
  • Last Updated 2021-03-01 19:48

Completed - This has been completed. If you're experiencing any issues using our billing site please don't hesitate to contact us!

Verifying - We have completed the software update and are now verifying to ensure it, and our templates are working without issue.

Update - We are now performing the update to our billing software. We expect out billing system to be offline for no more than an hour. If you need to contact us we may still be reached via email - sales@siteocity.com.

Scheduled - Our billing software has some necessary updates we need to perform. During this time the billing area will be unaccessible. We plan to perform these updates starting at 19:00 CST this evening. Downtime should be no more than 1 hour.  If you need to contact us we may still be reached via email - sales@siteocity.com.

Billing Software Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2019-10-01 21:00 - 2019-10-01 21:34
  • Last Updated 2021-03-01 07:43

Completed -  This has been completed.

Update - We are now performing the update to our billing software. We expect out billing system to be offline for no more than an hour. If you need to contact us we may still be reached via email - sales@siteocity.com.

Scheduled - Our billing software has some necessary updates we need to perform. During this time the billing area will be unaccessible. We plan to perform these updates starting at 21:00 CST this evening. Downtime should be no more than 1 hour.  If you need to contact us we may still be reached via email - sales@siteocity.com.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2021-02-09 19:20 - 2021-02-09 19:23
  • Last Updated 2021-02-09 19:23

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2021-02-09 19:15 - 2021-02-09 19:19
  • Last Updated 2021-02-09 19:19

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2021-02-09 19:10 - 2021-02-09 19:13
  • Last Updated 2021-02-09 19:13

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2021-02-09 19:05 - 2021-02-09 19:07
  • Last Updated 2021-02-09 19:07

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2021-02-09 19:00 - 2021-02-09 19:01
  • Last Updated 2021-02-09 19:01

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2021-02-08 19:10 - 2021-02-08 19:16
  • Last Updated 2021-02-08 19:16

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.comweb5.siteocity.comweb6.siteocity.com and web7.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2021-02-08 19:00 - 2021-02-08 19:08
  • Last Updated 2021-02-08 19:08

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2021-01-19 19:20 - 2021-01-19 19:27
  • Last Updated 2021-01-19 19:27

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot ns2.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2021-01-19 19:15 - 2021-01-19 19:17
  • Last Updated 2021-01-19 19:17

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot ns1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2021-01-19 19:10 - 2021-01-19 19:14
  • Last Updated 2021-01-19 19:14

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot mail-node1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2021-01-19 19:05 - 2021-01-19 19:12
  • Last Updated 2021-01-19 19:12

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot dns-node1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: web6.siteocity.com (Resolved) Medium

Affecting Server - web6.siteocity.com

  • 2021-01-19 19:00 - 2021-01-19 19:04
  • Last Updated 2021-01-19 19:04

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web6.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2021-01-13 19:00 - 2021-01-13 19:02
  • Last Updated 2021-01-19 11:18

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening the server internal.siteocity.com will be rebooted in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Software Update :: web6.siteocity.com (Resolved) High

Affecting Server - web6.siteocity.com

  • 2021-01-04 13:30 - 2021-01-04 13:35
  • Last Updated 2021-01-19 11:12

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This afternoon we are planning to reboot web6.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 13:30 CST this afternoon. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-12-30 20:10 - 2020-12-30 20:17
  • Last Updated 2020-12-30 20:17

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On Wednesday December 30, 2020 we will be rebooting node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. The server will be rebooted at 20:10 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com, web5.siteocity.com and web6.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-12-30 20:00 - 2020-12-30 20:06
  • Last Updated 2020-12-30 20:06

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On Wednesday December 30, 2020 we will be rebooting node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. The server will be rebooted at 20:00 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2020-12-22 19:40 - 2020-12-22 20:39
  • Last Updated 2020-12-22 20:39

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:40 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Software Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2020-12-22 19:35 - 2020-12-22 20:37
  • Last Updated 2020-12-22 20:37

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot mail-node1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2020-12-22 19:30 - 2020-12-22 20:36
  • Last Updated 2020-12-22 20:35

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot dns-node1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2020-12-22 19:25 - 2020-12-22 20:34
  • Last Updated 2020-12-22 20:34

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web5.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2020-12-22 19:20 - 2020-12-22 20:30
  • Last Updated 2020-12-22 20:30

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web4.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: web3.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2020-12-22 19:15 - 2020-12-22 20:28
  • Last Updated 2020-12-22 20:28

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web3.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-12-22 19:10 - 2020-12-22 20:25
  • Last Updated 2020-12-22 20:26

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-12-22 19:05 - 2020-12-22 20:21
  • Last Updated 2020-12-22 20:21

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot ns2.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-12-22 19:00 - 2020-12-22 20:12
  • Last Updated 2020-12-22 20:20

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot ns1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 19:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-11-27 20:35 - 2020-11-27 20:37
  • Last Updated 2020-11-27 20:37

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On Friday November 27, 2020 we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:35 CST. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-11-27 20:30 - 2020-11-27 20:36
  • Last Updated 2020-11-27 20:36

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On Friday November 27, 2020 we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:30 CST. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2020-11-27 20:25 - 2020-11-27 20:29
  • Last Updated 2020-11-27 20:29

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On Friday November 27, 2020 we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:25 CST. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2020-11-27 20:20 - 2020-11-27 20:24
  • Last Updated 2020-11-27 20:24

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On Friday November 27, 2020 we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:20 CST. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-11-27 20:15 - 2020-11-27 20:24
  • Last Updated 2020-11-27 20:24

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On Friday November 27, 2020 we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:15 CST. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-11-27 20:10 - 2020-11-27 20:19
  • Last Updated 2020-11-27 20:20

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On Friday November 27, 2020 we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:10 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com, web5.siteocity.com and web6.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-11-27 20:00 - 2020-11-27 20:19
  • Last Updated 2020-11-27 20:20

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - On Friday November 27, 2020 we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:00 CST. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-11-16 20:35 - 2020-11-16 20:45
  • Last Updated 2020-11-16 20:45

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-11-16 20:30 - 2020-11-16 20:34
  • Last Updated 2020-11-16 20:33

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: mail-node1.siteocity.com (Resolved) Medium

Affecting Server - mail-node1.siteocity.com

  • 2020-11-16 20:25 - 2020-11-16 20:27
  • Last Updated 2020-11-16 20:26

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot mail-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2020-11-16 20:20 - 2020-11-16 20:22
  • Last Updated 2020-11-16 20:22

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-11-16 20:15 - 2020-11-16 20:19
  • Last Updated 2020-11-16 20:20

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-11-16 20:10 - 2020-11-16 20:14
  • Last Updated 2020-11-16 20:14

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com, web4.siteocity.com and web6.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-11-16 20:00 - 2020-11-16 20:06
  • Last Updated 2020-11-16 20:06

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Billing Software Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2020-10-27 20:00 - 2020-10-27 20:33
  • Last Updated 2020-10-27 20:34

Complete - This has been completed. If you're experiencing any issues in using our billing area please don't hesitate to reach out!

Update - The update to the new version of billing software has been completed. We're presently reviewing over everything to ensure all functions are still working properly.

Update - We have begun this update. We will continue to provide updates via this post.

Update - We will be performing this update momentarily.

Scheduled - Our billing software has some necessary updates we need to perform. During this time the billing area will be unaccessible. We plan to perform these updates starting at 20:00 CST tomorrow evening. Downtime should be no more than 1 hour.  If you need to contact us we may still be reached via email - sales@siteocity.com.

Server Migration :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2020-09-13 23:00 - 2020-09-13 23:36
  • Last Updated 2020-09-13 23:36

Completed - This has been completed. If you have any issues or questions please don't hesitate to reach out to our support team!

Update - We have started this migration. We will continue to keep you updated here.

Scheduled - On September 13, 2020 at 23:00 CST we'll be migrating accounts on web5.siteocity.com to a new server. We expect the process to last between 6-8 hours - however, it could be much less. During this time websites will still be online, along with access to email and any other services we provide. We'll be working as hard to ensure this process is as streamlined and as easy as possible. For the majority of customers, you shouldn't need to do anything extra or make any changes on your end. As noted above, the migration should be seamless and once completed your emails, websites and account(s) will continue to work just as they did before.

There is however an instance where adjustments may need to be made to DNS records. This is only for customers who are not using the Siteocity nameservers. Please adjust your DNS records so they utilize our new servers IP address:

209.58.150.129

If you have any questions on this planned migration, please do not hesitate to contact our support team, we'll be standing by!

Server Migration :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2020-09-13 21:00 - 2020-09-13 21:20
  • Last Updated 2020-09-13 21:21

Completed - This has been completed. If you have any questions or issues please do not hesitate to reach out to our support team!

Update - We have begun the account migration on this server. We will continue to keep you updated here.

Scheduled - On September 13, 2020 at 21:00 CST we'll be migrating accounts on web4.siteocity.com to a new server. We expect the process to last between 6-8 hours - however, it could be much less. During this time websites will still be online, along with access to email and any other services we provide. We'll be working as hard to ensure this process is as streamlined and as easy as possible. For the majority of customers, you shouldn't need to do anything extra or make any changes on your end. As noted above, the migration should be seamless and once completed your emails, websites and account(s) will continue to work just as they did before.

There is however an instance where adjustments may need to be made to DNS records. This is only for customers who are not using the Siteocity nameservers. Please adjust your DNS records so they utilize our new servers IP address:

209.58.146.248

If you have any questions on this planned migration, please do not hesitate to contact our support team, we'll be standing by!

Server Migration :: web2.siteocity.com (Resolved) Medium

Affecting Server - web2.siteocity.com

  • 2020-09-12 23:00 - 2020-09-13 13:09
  • Last Updated 2020-09-13 13:09

Completed - This has been completed. If you have any other issues or questions please don't hesitate to reach out to our support team!

Update - We're going over the final steps to complete this migration.

Update - We are continuing to monitor the migration of data from the old to new server. This is currently at about 87% complete.

Update - We are continuing to monitor the migration of data from the old to new server. This is currently at about 65% complete.

Update - We have begun the migration of accounts and data on this server to our new server. We will continue to keep you updated here.

Scheduled - On September 12, 2020 at 23:00 CST we'll be migrating accounts on web2.siteocity.com to a new server. We expect the process to last between 6-8 hours - however, it could be much less. During this time websites will still be online, along with access to email and any other services we provide. We'll be working as hard to ensure this process is as streamlined and as easy as possible. For the majority of customers, you shouldn't need to do anything extra or make any changes on your end. As noted above, the migration should be seamless and once completed your emails, websites and account(s) will continue to work just as they did before.

There is however an instance where adjustments may need to be made to DNS records. This is only for customers who are not using the Siteocity nameservers. Please adjust your DNS records so they utilize our new servers IP address:

209.58.150.130

If you have any questions on this planned migration, please do not hesitate to contact our support team, we'll be standing by!

Server Migration :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-09-12 21:00 - 2020-09-13 13:00
  • Last Updated 2020-09-13 13:01

Completed - This has been completed. If you have any issues or questions please don't hesitate to reach out to our support team!

Update - We're going over the final steps to complete this migration.

Update - We are continuing to monitor the migration of data from the old to new server. This is currently at about 81% complete.

Update - We are continuing to monitor the migration of data from the old to new server. This is currently at about 65% complete.

Update - We are continuing to monitor the migration of data from the old to new server. This is currently at about 50% complete.

Update - We have begun the migration of accounts and data on this server to our new server. We will continue to keep you updated here.

Scheduled - On September 12, 2020 at 21:00 CST we'll be migrating accounts on web1.siteocity.com to a new server. We expect the process to last between 6-8 hours - however, it could be much less. During this time websites will still be online, along with access to email and any other services we provide. We'll be working as hard to ensure this process is as streamlined and as easy as possible. For the majority of customers, you shouldn't need to do anything extra or make any changes on your end. As noted above, the migration should be seamless and once completed your emails, websites and account(s) will continue to work just as they did before.

There is however an instance where adjustments may need to be made to DNS records. This is only for customers who are not using the Siteocity nameservers. Please adjust your DNS records so they utilize our new servers IP address:

172.241.25.87

If you have any questions on this planned migration, please do not hesitate to contact our support team, we'll be standing by!

Server Migration :: web3.siteocity.com (Resolved) Medium

Affecting Server - web3.siteocity.com

  • 2020-09-13 01:00 - 2020-09-13 04:41
  • Last Updated 2020-09-13 04:42

Completed - This has been completed. Please reach out to our support team if you have any issues or questions.

Update - We have begun the migration of accounts and data on this server to our new server. We will continue to keep you updated here.

Scheduled - On September 13, 2020 at 01:00 CST we'll be migrating accounts on web3.siteocity.com to a new server. We expect the process to last between 6-8 hours - however, it could be much less. During this time websites will still be online, along with access to email and any other services we provide. We'll be working as hard to ensure this process is as streamlined and as easy as possible. For the majority of customers, you shouldn't need to do anything extra or make any changes on your end. As noted above, the migration should be seamless and once completed your emails, websites and account(s) will continue to work just as they did before.

There is however an instance where adjustments may need to be made to DNS records. This is only for customers who are not using the Siteocity nameservers. Please adjust your DNS records so they utilize our new servers IP address:

209.58.150.131

If you have any questions on this planned migration, please do not hesitate to contact our support team, we'll be standing by!

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2020-09-01 20:30 - 2020-09-01 20:35
  • Last Updated 2020-09-01 20:37

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:30 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-09-01 20:25 - 2020-09-01 20:27
  • Last Updated 2020-09-01 20:27

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:25 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-09-01 20:20 - 2020-09-01 20:27
  • Last Updated 2020-09-01 20:27

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:20 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-09-01 20:15 - 2020-09-01 20:19
  • Last Updated 2020-09-01 20:23

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-09-01 20:10 - 2020-09-01 20:13
  • Last Updated 2020-09-01 20:13

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-09-01 20:05 - 2020-09-01 20:08
  • Last Updated 2020-09-01 20:08

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2020-09-01 20:00 - 2020-09-01 20:03
  • Last Updated 2020-09-01 20:03

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2020-08-05 20:35 - 2020-08-05 20:38
  • Last Updated 2020-08-05 20:38

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:35 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-08-05 20:30 - 2020-08-05 20:31
  • Last Updated 2020-08-05 20:31

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-08-05 20:25 - 2020-08-05 20:27
  • Last Updated 2020-08-05 20:27

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2020-08-05 20:20 - 2020-08-05 20:22
  • Last Updated 2020-08-05 20:22

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-08-05 20:10 - 2020-08-05 20:15
  • Last Updated 2020-08-05 20:15

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-05-18 20:10 - 2020-05-18 20:17
  • Last Updated 2020-08-05 20:15

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-08-05 20:00 - 2020-08-05 20:07
  • Last Updated 2020-08-05 20:07

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-07-29 20:20 - 2020-07-29 20:31
  • Last Updated 2020-07-29 20:31

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-07-29 20:15 - 2020-07-29 20:21
  • Last Updated 2020-07-29 20:21

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-07-29 20:05 - 2020-07-29 20:18
  • Last Updated 2020-07-29 20:19

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot node2.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:05 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-07-29 20:00 - 2020-07-29 20:18
  • Last Updated 2020-07-29 20:18

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-07-29 20:10 - 2020-07-29 20:18
  • Last Updated 2020-07-29 20:18

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:10 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Website & Billing System Update (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2020-07-16 21:00 - 2020-07-16 21:44
  • Last Updated 2020-07-16 21:44

Completed - This has been completed. If you're have any issues utilizing the new site and updated billing system, please do not hesitate to reach out to our team!

Update - The main website has been updated. We will now be working on updating our billing system software.

Update - The system is now back online. We will be working to update our main website first.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize newly installed system software. We will also be performing an update to our website and billing system during this time. We expect downtime to last between 1 to 2 hours. We will begin with rebooting the server at 21:00 CST. After that we will proceed with the updates to our website and billing system. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Software Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-07-06 20:35 - 2020-07-06 20:42
  • Last Updated 2020-07-06 20:43

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2020-07-06 20:40 - 2020-07-06 20:42
  • Last Updated 2020-07-06 20:42

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:40 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Software Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-07-06 20:30 - 2020-07-06 20:33
  • Last Updated 2020-07-06 20:34

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-07-06 20:25 - 2020-07-06 20:27
  • Last Updated 2020-07-06 20:27

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-07-06 20:15 - 2020-07-06 20:25
  • Last Updated 2020-07-06 20:25

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot node2.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:15 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-07-06 20:05 - 2020-07-06 20:11
  • Last Updated 2020-07-06 20:11

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:05 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Software Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2020-07-06 20:00 - 2020-07-06 20:01
  • Last Updated 2020-07-06 20:01

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot dns-node1.siteocity.com in order to utilize newly installed system software. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-06-29 22:20 - 2020-06-29 22:30
  • Last Updated 2020-07-06 14:48

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 22:20 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2020-06-29 22:40 - 2020-06-29 22:41
  • Last Updated 2020-06-29 22:41

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 22:40 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-06-29 22:35 - 2020-06-29 22:38
  • Last Updated 2020-06-29 22:38

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 22:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-06-29 22:30 - 2020-06-29 22:38
  • Last Updated 2020-06-29 22:38

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 22:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-06-29 22:10 - 2020-06-29 22:14
  • Last Updated 2020-06-29 22:14

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 22:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-06-29 22:05 - 2020-06-29 22:11
  • Last Updated 2020-06-29 22:12

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 22:05 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2020-06-29 22:00 - 2020-06-29 22:10
  • Last Updated 2020-06-29 22:10

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 22:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-05-18 20:30 - 2020-05-18 20:37
  • Last Updated 2020-05-18 20:37

Completed - This server is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-05-18 20:25 - 2020-05-18 20:26
  • Last Updated 2020-05-18 20:26

Completed - This has been completed. The server and its services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.  

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-05-18 20:20 - 2020-05-18 20:26
  • Last Updated 2020-05-18 20:26

Completed - This has been completed. The server and its services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2020-05-18 20:15 - 2020-05-18 20:24
  • Last Updated 2020-05-18 20:24

Completed - This server is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:15 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-05-18 20:00 - 2020-05-18 20:05
  • Last Updated 2020-05-18 20:05

Completed - This server is now back online along with web2.siteocity.com and web3.siteocity.com.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-05-11 20:10 - 2020-05-11 20:19
  • Last Updated 2020-05-11 20:20

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-05-11 20:00 - 2020-05-11 20:19
  • Last Updated 2020-05-11 20:20

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

MySQL Update :: web2.siteocity.com (Resolved) Low

Affecting Server - web2.siteocity.com

  • 2020-04-29 20:00 - 2020-04-30 00:12
  • Last Updated 2020-04-30 00:22

Completed - This has been completed and MySQL is now back online.

Update - We're continuing to work on this, however, at this time the MySQL service is online.

Update - We have begun this scheduled work. As noted, we will continue to provide updates here as necessary.

Scheduled - We have scheduled some time this evening to perform an update to the MySQL software on this server. We're planning to have around 1-2 hours of downtime during this update. Please note, this only affects the MySQL service. Other services such as email, accessing your cPanel and/or WHM account, accessing websites which do not utilize MySQL, etc... will continue to function as normal. We'll continue to provide updates on this here.

Kernel Update :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2020-04-27 20:55 - 2020-04-27 20:56
  • Last Updated 2020-04-27 20:56

Completed - This has been completed. The server and its services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - This evening we are planning to reboot web5.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:55 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-04-27 20:40 - 2020-04-27 20:54
  • Last Updated 2020-04-27 20:54

Completed - This has been completed. The server and its services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - This evening we are planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:40 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Updates :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2019-05-14 21:00 - 2019-05-14 21:08
  • Last Updated 2020-04-27 20:54

Completed - This has been completed. The server and its services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.  

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - The server, ns1.siteocity.com has some pending software updates which will require a reboot. We plan to perform that this evening at 21:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Kernel Update :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2020-04-27 20:50 - 2020-04-27 20:53
  • Last Updated 2020-04-27 20:53

Completed - This has been completed. The server and its services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - This evening we are planning to reboot web4.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:50 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web2.siteocity.com (Resolved) Medium

Affecting Server - web2.siteocity.com

  • 2020-04-27 20:45 - 2020-04-27 20:52
  • Last Updated 2020-04-27 20:52

Completed - This has been completed. The server and its services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - This evening we are planning to reboot web2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:45 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-04-27 20:35 - 2020-04-27 20:37
  • Last Updated 2020-04-27 20:36

Completed - This has been completed. The server and its services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-04-27 20:30 - 2020-04-27 20:31
  • Last Updated 2020-04-27 20:31

Completed - This has been completed. The server and its services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-02-10 21:30 - 2020-02-10 21:38
  • Last Updated 2020-04-27 14:24

Completed - This has been completed and the server is now back online.

Update - We have rebooted this system, it should be back online momentarily.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-03-23 20:00 - 2020-03-23 22:14
  • Last Updated 2020-03-23 22:15

Completed - This server is now back online along with web2.siteocity.com and web3.siteocity.com.

Update - We have narrowed down what the root cause is and are now working to resolve the issue.

Update - We are now working with one of our software vendors to determine why web2.siteocity.com and web3.siteocity.com are not coming back online.

Update - We are still working with our data center to determine what is happening.

Investigating - We've engaged our data center to determine why this server is not back online yet.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-03-23 20:35 - 2020-03-23 20:40
  • Last Updated 2020-03-23 20:41

Completed - This server is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-03-23 20:30 - 2020-03-23 20:31
  • Last Updated 2020-03-23 20:30

Completed - This server is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2020-03-23 20:25 - 2020-03-23 20:26
  • Last Updated 2020-03-23 20:27

Completed - This server is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2020-03-23 20:20 - 2020-03-23 20:22
  • Last Updated 2020-03-23 20:22

Completed - This server is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:20 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2020-03-23 20:15 - 2020-03-23 20:20
  • Last Updated 2020-03-23 20:20

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-03-23 20:10 - 2020-03-23 20:12
  • Last Updated 2020-03-23 20:12

Completed - This system is now back online.

Update - We've rebooted this system, it should be back online shortly.

Scheduled - This evening we are planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 20:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2020-02-11 16:30 - 2020-02-11 16:35
  • Last Updated 2020-02-11 17:11

Completed - This has been completed and the system is now back online.

Update  - This system has been rebooted and will be back online momentarily.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 16:30 CST. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2020-02-10 21:05 - 2020-02-10 22:15
  • Last Updated 2020-02-10 22:16

Resolved - This system is now back online. We apologize for the unexpected and extended downtime.

Investigating - We've engaged our data center to see if they can assist us in determining why this server is not coming back online the reboot.

Update - We have rebooted this system, it should be back online momentarily.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:05 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2020-02-10 21:35 - 2020-02-10 21:38
  • Last Updated 2020-02-10 21:38

Completed - This has been completed and the server is now back online.

Update - We have rebooted this system, it should be back online momentarily.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:35 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2020-02-10 21:25 - 2020-02-10 21:28
  • Last Updated 2020-02-10 21:28

Completed - This has been completed and the server is now back online.

Update - We have rebooted this system, it should be back online momentarily.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2020-02-10 21:15 - 2020-02-10 21:21
  • Last Updated 2020-02-10 21:21

Completed - This has been completed and all servers are back online.

Update - We have rebooted this system, it should be back online momentarily.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:15 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2020-02-10 21:00 - 2020-02-10 21:14
  • Last Updated 2020-02-10 21:14

Completed - This has been completed and the server is now back online.

Update - We have rebooted this system, it should be back online momentarily.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web3.siteocity.com (Resolved) Medium

Affecting Server - web3.siteocity.com

  • 2020-01-06 21:00 - 2020-01-06 21:05
  • Last Updated 2020-01-06 21:05

Completed - This server is now back online.

Update - This server has been rebooted. It should be back online momentarily.

Scheduled - This evening we're planning to reboot web3.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node1.siteocity.com (Resolved) Medium

Affecting Server - node1.siteocity.com

  • 2019-12-09 21:05 - 2019-12-09 23:21
  • Last Updated 2019-12-09 23:22

Resolved - This system is now back online. We apologize for the unexpected and extended downtime.

Investigating - We've engaged our data center to see if they can assist us in determining why this server is not coming back online the reboot.

In Progress - This server has been rebooted and should be back online momentarily.

Scheduled - This evening we're planning to reboot node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:05 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web2.siteocity.com and web3.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2019-12-09 21:30 - 2019-12-09 21:32
  • Last Updated 2019-12-09 21:32

Completed - This system is now back online.

In Progress - This server has been rebooted and should be back online momentarily.

Scheduled - This evening we're planning to reboot internal.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:00 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2019-12-09 21:25 - 2019-12-09 21:27
  • Last Updated 2019-12-09 21:27

Completed - This system is now back online.

In Progress - This server has been rebooted and should be back online momentarily.

Scheduled - This evening we're planning to reboot dns-node1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2019-12-09 21:20 - 2019-12-09 21:27
  • Last Updated 2019-12-09 21:27

Completed - This system is now back online.

In Progress - This server has been rebooted and should be back online momentarily.

Scheduled - This evening we're planning to reboot ns2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2019-12-09 21:15 - 2019-12-09 21:24
  • Last Updated 2019-12-09 21:25

Completed - This system is now back online.

In Progress - This server has been rebooted and should be back online momentarily.

Scheduled - This evening we're planning to reboot ns1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:15 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2019-12-09 21:10 - 2019-12-09 20:14
  • Last Updated 2019-12-09 21:15

Completed - This system is now back online.

In Progress - This server has been rebooted and should be back online momentarily.

Scheduled - This evening we're planning to reboot node2.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these systems will be unavailable while the system reboots.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2019-12-09 21:00 - 2019-12-09 21:10
  • Last Updated 2019-12-09 21:12

Completed - This system is now back online.

In Progress - This server has been rebooted and should be back online momentarily.

Scheduled - This evening we're planning to reboot web1.siteocity.com in order to utilize a new kernel. We expect downtime to last no more than 15 minutes. We will be rebooting the server at 21:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2019-11-18 21:30 - 2019-11-18 21:45
  • Last Updated 2019-11-18 21:42

Completed - This server is now back online.

Update - This server has been reported and should be back online momentarily.

Scheduled - This evening we're planning to update the kernel on web1.siteocity.com. We expect there to be some downtime as we will need to reboot the kernel into the newly upgraded one. We will be rebooting this server at 21:30 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2019-11-18 21:10 - 2019-11-18 21:20
  • Last Updated 2019-11-18 21:29

Completed - This has been completed and the server is now back online.

Update - We have rebooted this server. It should be back online momentarily.

Scheduled - This evening we're planning to update the kernel on node2.siteocity.com. We expect there to be some downtime as we will need to reboot the kernel into the newly upgraded one. We will be rebooting this server at 21:10 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note this server hosts web4.siteocity.com and web5.siteocity.com so these will be unavailable while the system reboots.

Kernel Update :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2019-11-18 21:25 - 2019-11-18 21:30
  • Last Updated 2019-11-18 21:28

Completed - This has been completed and the server is now back online.

Update - We have rebooted this server. It should be back online momentarily.

Scheduled - This evening we're planning to update the kernel on ns2.siteocity.com. We expect there to be some downtime as we will need to reboot the kernel into the newly upgraded one. We will be rebooting this server at 21:25 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2019-11-18 21:20 - 2019-11-18 21:25
  • Last Updated 2019-11-18 21:27

Completed - This has been completed and the server is now back online.

Update - We have rebooted this server. It should be back online momentarily.

Scheduled - This evening we're planning to update the kernel on ns1.siteocity.com. We expect there to be some downtime as we will need to reboot the kernel into the newly upgraded one. We will be rebooting this server at 21:20 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Kernel Update :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2019-11-18 21:05 - 2019-11-18 21:08
  • Last Updated 2019-11-18 21:24

Completed - This has been completed and the server is now back online.

Update - We have rebooted this server. It should be back online momentarily.

Scheduled - This evening we're planning to update the kernel on internal.siteocity.com. We expect there to be some downtime as we will need to reboot the kernel into the newly upgraded one. We will be rebooting this server at 21:05 CST this evening. We'll continue to provide updates here as the maintenance progresses. Please note that this server hosts our support and billing system, so if you need to contact the team, you may email us - billing@siteocity.com.

Kernel Update :: dns-node1.siteocity.com (Resolved) Medium

Affecting Server - dns-node1.siteocity.com

  • 2019-11-18 21:00 - 2019-11-18 21:06
  • Last Updated 2019-11-18 21:24

Completed - This has been completed and the server is now back online.

Update - We have rebooted this server. It should be back online momentarily.

Scheduled - This evening we're planning to update the kernel on dns-node1.siteocity.com. We expect there to be some downtime as we will need to reboot the kernel into the newly upgraded one. We will be rebooting this server at 21:00 CST this evening. We'll continue to provide updates here as the maintenance progresses.

Software Updates :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2019-11-07 20:00 - 2019-11-07 20:08
  • Last Updated 2019-11-07 20:09

Completed - The reboot of node2.siteocity.com has been completed successfully. The system is now back online as well as web4.siteocity.com and web5.siteocity.com. If you're experiencing any issues please don't hesitate to reach out to our support team!

Update - We have rebooted this system to get its software updated. It should be back online momentarily.

Scheduled - The server, node2.siteocity.com has several pending software updates which will require a reboot of the server.  This server houses both web4.siteocity.com and web5.siteocity.com. We plan to perform this maintenance this evening at 20:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Unscheduled Downtime :: node1.siteocity.com (Resolved) Critical

Affecting Server - node1.siteocity.com

  • 2019-10-30 14:31 - 2019-10-30 16:45
  • Last Updated 2019-10-30 16:48

Resolved - web2.siteocity.com is now back online. We'll continue to monitor the host node, web2.siteocity.com and web3.siteocity.com for further issues.

Update - We presently have web2.siteocity.com booted into a rescue environment and are working to resolve the issue preventing the server from booting properly.

Update - web3.siteocity.com is back online at this time. We are still working on bringing web2.siteocity.com back up.

Update - The node has become responsive again and we're now working to determine the issue with the individual servers.

Investigating - We're  aware of an issue on node1.siteocity.com (which hosts web2.siteocity.com and web3.siteocity.com). The system and it's services are unresponsive at this time. We'll be engaging our data center to continue our investigation of the issue.

Software Updates :: node2.siteocity.com (Resolved) Medium

Affecting Server - node2.siteocity.com

  • 2019-10-21 21:00 - 2019-10-21 21:21
  • Last Updated 2019-10-21 21:16

Completed - This has been completed and node2.siteocity.com is back online (along with web4.siteocity.com and web5.siteocity.com).

Update - We have rebooted this system to get its software updated. It should be back online momentarily.

Scheduled - The server, node2.siteocity.com has several pending software updates which will require a reboot of the server.  This server houses both web4.siteocity.com and web5.siteocity.com. We plan to perform this maintenance this evening at 21:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

DNS Services Update (Resolved) Medium

Affecting Other - DNS Services

  • 2019-10-12 22:00 - 2019-10-13 01:23
  • Last Updated 2019-10-13 01:24

Completed - This maintenance has been completed.

Update - We have begun this maintenance.

Update - As a heads up, we will be commencing with this maintenance  in about 40 minutes.

Scheduled - On October 12, 2019, starting at 22:00 CST we will be performing maintenance on our DNS services. We expect the maintenance to last between 4 and 6 hours, however this may be subject to change. We do not expect any downtime or unavailability of websites and services. Updates of this maintenance will be provided via this post.

Software Updates :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2019-09-18 20:15 - 2019-09-18 20:24
  • Last Updated 2019-09-18 20:24

Completed - This system is now back online.

In Progress - We have rebooted this server, it should be back online momentarily.

Scheduled - The server, web5.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 20:15 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2019-09-18 20:15 - 2019-09-18 20:24
  • Last Updated 2019-09-18 20:24

Completed - This system is now back online.

In Progress - We have rebooted this server, it should be back online momentarily.

Scheduled - The server, internal.siteocity.com has several pending software updates which will require a reboot of the server. This server hosts our support and billing software so these areas will be unaccessible during this time. You may however still email us - billing@siteocity.com. We plan to perform this maintenance this evening at 20:15 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2019-09-18 20:10 - 2019-09-18 20:12
  • Last Updated 2019-09-18 20:12

Completed - This system is now back online.

In Progress - We have rebooted this server, it should be back online momentarily.

Scheduled - The server, web4.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 20:10 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2019-09-18 20:00 - 2019-09-18 20:09
  • Last Updated 2019-09-18 20:09

Completed - This system is now back online.

In Progress - We have rebooted this server, it should be back online momentarily.

Scheduled - The server, web1.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 20:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2019-09-18 20:05 - 2019-09-18 20:08
  • Last Updated 2019-09-18 20:08

Completed - This system is now back online.

In Progress - We have rebooted this server, it should be back online momentarily.

Scheduled - The server, ns2.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 20:05 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2019-09-18 20:00 - 2019-09-18 20:08
  • Last Updated 2019-09-18 20:08

Completed - This system is now back online.

In Progress - We have rebooted this server, it should be back online momentarily.

Scheduled - The server, ns1.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 20:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: web5.siteocity.com (Resolved) Medium

Affecting Server - web5.siteocity.com

  • 2019-08-13 20:30 - 2019-08-13 20:35
  • Last Updated 2019-09-18 12:33

Completed - This has been completed and the system is now back online.

Update - We have proceeded with rebooting this server. It should be back online momentarily.

Scheduled - The server, web5.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 20:30 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2019-08-13 20:30 - 2019-08-13 20:44
  • Last Updated 2019-08-13 20:44

Completed - This has been completed and the system is now back online.

Update - We have proceeded with rebooting this server. It should be back online momentarily.

Scheduled - The server, web1.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 20:30 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2019-08-13 20:30 - 2019-08-13 20:43
  • Last Updated 2019-08-13 20:43

Completed - This has been completed and the system is now back online.

Update - We have proceeded with rebooting this server. It should be back online momentarily.

Scheduled - The server, web4.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 20:30 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2019-08-13 20:30 - 2019-08-13 20:43
  • Last Updated 2019-08-13 20:43

Completed - This has been completed and the system is now back online.

Update - We have proceeded with rebooting this server. It should be back online momentarily.

Scheduled - The server, ns1.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 20:30 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2019-08-13 20:35 - 2019-08-13 20:42
  • Last Updated 2019-08-13 20:42

Completed - This has been completed and the system is now back online.

Update - We have proceeded with rebooting this server. It should be back online momentarily.

Scheduled - The server, ns2.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 20:35 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2019-08-13 20:35 - 2019-08-13 20:42
  • Last Updated 2019-08-13 20:42

Completed - This has been completed and the system is now back online.

Update - We have proceeded with rebooting this server. It should be back online momentarily.

Scheduled - The server, internal.siteocity.com has several pending software updates which will require a reboot of the server. This server hosts our billing software so the billing area will be unaccessible during this time. You may however still email us for support - support@siteocity.comWe plan to perform this maintenance this evening at 20:35 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2019-07-08 22:10 - 2019-07-08 21:35
  • Last Updated 2019-07-08 21:35

Completed - This server has been rebooted and is now back online. If you're experiencing any issues please do not hesitate to reach out to our support team (support@siteocity.com)!

Scheduled - The server, ns2.siteocity.com has some pending software updates which will require a reboot. We plan to perform that this evening at 21:10 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: ns1.siteocity.com (Resolved) Medium

Affecting Server - ns1.siteocity.com

  • 2019-07-08 21:00 - 2019-07-08 21:33
  • Last Updated 2019-07-08 21:33

Completed - This server has been rebooted and is now back online. If you're experiencing any issues please do not hesitate to reach out to our support team (support@siteocity.com)!

Scheduled - The server, ns1.siteocity.com has some pending software updates which will require a reboot. We plan to perform that this evening at 21:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2019-07-08 21:00 - 2019-07-08 21:33
  • Last Updated 2019-07-08 21:33

Completed - This server has been rebooted and is now back online. If you're experiencing any issues please do not hesitate to reach out to our support team (support@siteocity.com)!

Scheduled - The server, internal.siteocity.com has several pending software updates which will require a reboot of the server. This server hosts our billing software so the billing area will be unaccessible during this time. You may however still email us for support - support@siteocity.comWe plan to perform this maintenance this evening at 21:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: web4.siteocity.com (Resolved) Medium

Affecting Server - web4.siteocity.com

  • 2019-07-08 21:00 - 2019-07-08 21:32
  • Last Updated 2019-07-08 21:32

Completed - This server has been rebooted and is now back online. If you're experiencing any issues please do not hesitate to reach out to our support team (support@siteocity.com)!

Scheduled - The server, web4.siteocity.com has several pending software updates which will require a reboot of the server.  We plan to perform this maintenance this evening at 21:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

EMERGENCY MAINTENANCE :: node2.siteocity.com (Resolved) Critical

Affecting Server - node2.siteocity.com

  • 2019-07-01 22:00 - 2019-07-02 00:08
  • Last Updated 2019-07-08 12:04

Completed - The RAID set has finished rebuilding. All services are now back online. If you're experiencing any issues please don't hesitate to reach out to our support team by submitting a ticket.

Update - The drive has been replaced and we are now monitoring the rebuild of the RAID set. Both web4.siteocity.com and web5.siteocity.com are back online, however may be responding to requests slower than normal while the RAID rebuilds.

Update - This server (along with web4.siteocity.com and web5.siteocity.com) are now offline and undergoing a drive swap as part of the RAID maintenance. We will continue to update this issue with more information as we get it.

Update - We will be bringing this server offline momentarily to perform the mentioned maintenance.

Scheduled - Our data center has reached out to us to let us know there's a RAID alert on node2.siteocity.com. This node houses web4.siteocity.com and web5.siteocity.com. We have scheduled for system maintenance on July 1, 2019 at 10:00PM CST. During this window no services will be available (including email, websites, cPanel/WHM, etc...).  While we do not have an ETA on the length of time for the maintenance we expect it to be no more than 4 hours total. We will keep this post updated with any information we have during the maintenance.

Software Updates :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2019-05-14 21:00 - 2019-05-14 21:07
  • Last Updated 2019-07-08 12:04

Completed - This has been completed. The server and it's services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.  

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - The server, internal.siteocity.com has some pending software updates which will require a reboot. We plan to perform that this evening at 21:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses. Please note this server hosts our billing software.

Software Updates :: internal.siteocity.com (Resolved) Medium

Affecting Server - internal.siteocity.com

  • 2019-07-02 20:00 - 2019-07-02 20:10
  • Last Updated 2019-07-08 12:01

Completed - The reboot has been completed and this server is back online.

Scheduled - The server, internal.siteocity.com has several pending software updates which will require a reboot of the server. This server hosts our billing software so the billing area will be unaccessible during this time. We plan to perform this maintenance this evening at 20:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: ns2.siteocity.com (Resolved) Medium

Affecting Server - ns2.siteocity.com

  • 2019-05-14 21:10 - 2019-05-14 21:13
  • Last Updated 2019-07-08 12:01

Completed - This has been completed. The server and it's services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - The server, ns2.siteocity.com has some pending software updates which will require a reboot. We plan to perform that this evening at 21:10 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Kernel Update :: web2.siteocity.com (Resolved) Medium

Affecting Server - web2.siteocity.com

  • 2019-05-08 21:00 - 2019-05-08 21:15
  • Last Updated 2019-07-08 11:51

Completed - This has been completed. The server and it's services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.  

Update - This server is now being rebooted. Downtime should be no longer than 5-10 minutes.

Update - We are proceeding with updating the kernel on this server. We'll post another update right before we reboot the system.

Scheduled - This evening we're planning to update the kernel on web2.siteocity.com. We expect there to be some downtime as we will need to reboot the kernel into the newly upgraded one. We'll continue to provide updates here as the maintenance progresses.

Software Updates :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2019-05-08 21:00 - 2019-05-08 21:10
  • Last Updated 2019-07-08 11:51

Completed - This has been completed. The server and it's services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.  

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - The server, web1.siteocity.com has some pending software updates which will require a reboot. We plan to perform that this evening at 21:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.

Software Updates :: web1.siteocity.com (Resolved) Medium

Affecting Server - web1.siteocity.com

  • 2019-06-24 21:00 - 2019-06-24 21:13
  • Last Updated 2019-07-08 11:50

Completed - This has been completed. The server and it's services are all back online. If you're experiencing any issues please don't hesitate to create a ticket with our support team.  

Update - We have proceeded with rebooting this server. It should be back online within 5-10 minutes.

Scheduled - The server, web1.siteocity.com has some pending software updates which will require a reboot. We plan to perform that this evening at 21:00 CST. Downtime should be no more then 5-10 minutes. We will provide updates here as the maintenance progresses.


Shared Hosting Servers

Server Name cPanel WHM HTTP IMAP MySQL SSH Server Load Uptime
web1.siteocity.com 0.33 82 days 11:44:05
web2.siteocity.com N/A
web3.siteocity.com N/A
web4.siteocity.com N/A
web5.siteocity.com N/A
web6.siteocity.com 0.23 15 days 10:28:06
web7.siteocity.com 0.235 15 days 10:27:24
web8.siteocity.com 0.13 15 days 10:22:01

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